Care home operations · South Africa
Duly keeps the record of everything a care home does.
Care, medicines, laundry, consumables, maintenance and billing, all in one record. Every resident has a timeline, and everything the home does connects to it.
Why
Good care, remembered.
Most of what a home knows sits in people’s heads, on paper and in WhatsApp groups. Handover is spoken and then it’s gone, and nobody goes back through a group chat. Duly writes it down as the day goes.
The whole home
Care sits at the centre, and everything else in the home connects to it.
A home doesn’t stop at care. Someone still has to order the continence products, weigh the laundry, fix the geyser, cost the month and answer the family. Usually that’s a book here, a spreadsheet there, and none of them know about each other. In Duly they all write to the same record.
- Care
- Medicines
- Consumables
- Laundry
- Maintenance
- Billing
Catering and CRM are next.
A home turns on only what it uses. Anything added later joins the same record.
What it does
One timeline per resident
Visits, care notes, medicines, incidents and follow-ups, in the order they happened, with who did it and when, all in one place.
Care Context
A proper profile of each person: routines, how they like things done, family and contacts, the things you’d normally only learn by working a few shifts with them. It stays when the staff change.
Care becomes the record
A carer confirms the visit they have just done, and that confirmation becomes the entry, so there is nothing to write up at the end of a shift.
One record, from handover to invoice
Handover reads it, managers read it, the month’s invoice is built from it, and a family question is answered from it, without anyone typing it in twice.
Who it was built with
The carers who use it helped build it.
On the phone in their pocket
Tablet, phone or desktop, whatever the home already has. Nobody walks to the office to write something down.
Logging has to be quick
If it takes long it doesn’t get done, and then there’s no record, so it was built to take seconds.
Changed until it fitted
Built in a working home with carers using it on shift, and it still changes when a home says something is in the way.
What the home gets
Today, as it happened
What’s been done, who did it, and what’s still outstanding, all while the day is still running.
Incidents come to you
A fall or a concern is flagged on the resident and on handover the moment it’s logged, so it doesn’t sit in a book until someone asks.
The month’s invoice adds itself up
Consumables, laundry and extras go onto the resident’s account where they’re used, so the invoice is already built when month-end comes.
What it isn’t
Duly writes down what happened. It doesn’t tell anyone what to do.
Not a clinical system. It doesn’t prescribe or decide anything. It writes down what the home already does.